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Technical Help
Needing additional help with something not found in the WTClass Student Help? Here you can find all the places you can get additional help.
Common Fixes
- Clear Web Browser Cache
- View our Browser Requirements page for instructions on how to clear your browser cache based on the browser and version you are using.
- Reboot Your Computer
- Try a Different Browser
- Mozilla Firefox (PC or Mac)
- Google Chrome (PC or Mac)
- Apple Safari (Mac)
- Microsoft Edge (PC)
- Try a Different Computer
Help from WTClass Support
Contact the Help Desk by filling out the web form that will gather data about your issue. Access the web form at the WTClass Student Help page or below.
Additional Ways to get WTClass Help:
Contact the IT Success Center by email at
and support personnel will be happy to assist you.
Please remember to include your name, Buff ID number, and any information that help us with your problem. If you are emailing about WTClass help, please remember to include the course ID where you are having an issue, as well as the title and location for what item you are requesting help with.
Phone
Contact the IT Success Center by phone at 806-651-HELP (4357) and support personnel will be happy to assist you. Phone support is generally available from 7:00am until 9:00pm.
Please have your Buff ID number and any additional information ready for the IT Support Center representative. This information may include information about the course ID, type of computer you are using, or where you are located on campus